Privacy policy
Last updated November 10, 2026
This policy explains what personal data Solo Media Group (“we”) collects when you use Alessia Monitor, why, and the choices you have. We collect only what we need to run the service and we do not sell personal data.
1. What we collect
- Account data: your name, email address, company name, password (stored only as a secure hash) and, if you sign in with Google, your Google name, email and profile picture.
- Account settings: the rivals you track, your team members and their roles, alert channels (email addresses, Slack and Discord connections), your logo, website and address if you add them.
- Billing data: your plan and subscription status. Card details are handled by Stripe; we never see or store full card numbers.
- Usage data: an activity log of actions in your account (for example, a rival added or a report downloaded), and technical logs such as IP address and browser, kept to secure and fix the service.
About the stores you track, we collect only what their websites show publicly: products, prices, stock, pages, promotions and public reviews. From reviews we keep the rating, title, text and date, never the reviewer's name.
2. How we use it
- to create your account, sign you in and keep it secure;
- to track your rivals and send the alerts, summaries and reports you ask for;
- to bill paid plans and run free trials;
- to answer support requests and send essential service emails (such as email confirmation or password reset);
- to improve the service and prevent abuse.
We process this data to provide the service you signed up for, to meet legal obligations, and for our legitimate interest in keeping it secure.
3. Who processes it for us
We use trusted providers that process data on our behalf:
- Railway (hosting and database);
- Stripe (payments);
- Resend (sending email);
- Anthropic (AI that writes alerts and summaries from public competitor data and review texts);
- Google (sign in with Google), and Slack or Discord when you connect them.
Some of them process data outside your country, under appropriate safeguards.
4. Cookies
We use only the cookies needed for the app to work: your sign-in session, your time zone and small preferences. We do not use advertising or tracking cookies.
5. How long we keep it
We keep account data while your account is open. When you ask us to delete your account we delete its personal data within 30 days, except what we must keep for legal or billing reasons.
6. Your rights
You can see and update most of your data in Profile and Team, turn off emails in Notifications, and ask us for a copy, correction or deletion of your personal data. Depending on where you live you may have further rights, including complaining to your data protection authority.
7. Changes
If we change this policy in a significant way we will tell you by email or in the app.
8. Contact
For any privacy question or request: solomediagroup.com.